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Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.  We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

By signing up to our newsletter, you agree to let us contact you regarding your membership, new services, special offers, etc.  If you do not wish to receive this information, simply contact us with your user details and ask to be removed from our email list.

What we collect

We may collect the following information:

• name and contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.  We may contact you by email, phone, or mail.
• We may use the information to customise the website according to your interests.

We will never sell, lease or distribute your personal, identifiable data.  Other than for the technical running of this website, this data will not be disclosed to third parties unless we are required to by law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Payment details are secured by third parties (such as PayPal and Google Checkout).  We do not ever see your credit card details.

How we use cookies

We use third-party traffic log cookies and web analytics services to identify which pages are being used. We also use cookies to deliver advertisements from Google and to provide social media features. Cookies help us find out which pages our visitors find most useful and which pages are not proving to be very helpful. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Our social media, advertising and analytics partners may combine information about your visit to our site with other information you’ve provided to them or they’ve collected from your use of their services. To see how this works and review your options, visit this page.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies via your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Advertising

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.  If you have any concerns about the advertising on this site, please contact us.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We collect as little as possible personally identifying information (usually nothing other than your email address if you choose to sign up to our newsletter). We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Your information is disclosed to third-parties as required to provide the services described on this website and in accordance with this privacy policy (for example, the use of a mailing service to send our newsletters). If you have difficulty removing your email address from our newsletter list via the unsubscribe link, please contact us and we will remove it manually.

Page revised: 3 Oct 2016